I was pleased with the pre-op staff. They were professional and informative, while being considerate of my anxiety around having LASIK. Medical staff appeared competent and comfortable in their work environment. There was a duration of time between my arrival at the office and my procedure, although I was previously informed to expect to be at the office for several hours on procedure day and did not feel as if I was waiting too long. The procedure was uncomfortable, but not painful. I am not a proponent of prescription medication, but very thankful to be offered xanax in these circumstances to remain calm during the procedure and to rest during the mild discomfort to follow. I am happy with my decision to travel a couple hours from home to have LASIK performed at Boston Vision Brookline by Dr. Melki.
Very professional from the service rep at the front desk, the doctors' assistants that do the eye tests and to meet Dr. Pham for the first time. I was there only an hour, called me in on time. I'm very impressed with the whole appointment experience. Very professional... Thank you!!
I loved my experience at Boston Vision. From the front desk, to the person checking my eyes, and then the doctor the service was better than I expected. Everyone was very informative and polite. The location was extremely clean, quiet, and private. I would definitely recommend anyone to go. The tech is up to date and employees are bilingual!
Everyone is very kind and thorough.
The Boston Vision team were really professional and made the whole experience as easy as possible, especially considering that I flew into Boston for my procedure. They responded to my (numerous) questions within a very short timeframe and provided me with very detailed responses. They sent through information packs and videos in advance to explain all of the details around the PRK procedure so I knew exactly what to expect. They had put a lot of thought into all of the details, including provided a little bag for after the procedure which included the eyedrops, more information for post-op care and even a pair of sunglasses to help with the light sensitivity. I would highly recommend Boston Vision to anyone looking to do PRK!
