I have always thought this practice goes above and beyond on their patient care! Great team.
Incredibly helpful staff, and very reassuring. Worth the time, effort and money!
I got PRK on Friday. Today is Tuesday, so it's been four days. My vision is still blurry as expected, but it's getting better everyday. The assistants and doctor (Brenner) I interacted with were all great. The fellow has had a tired energy the two times I've interacted with her, but I think she's doing a fine job. It's easy to reach out to them if you have a question (they give you your doctor's cell as well as Dr. Melki's, though I didn't use them). There's an online patient portal that you can use to e-mail your questions; I used this once after my evaluation to ask Dr. Brenner a question, and he responded the next day. It's not like they provide a very personal service; it feels like a place where they try to do as many procedures as they can since it brings in money, but not to the point that they will be careless with your care. I think they did a good job with my eyes; I'm not fully healed, but I'm healing more and progressing everyday. My PRK procedure ended up costing $4900 ($1000-off promotion for the start of the year) with an optional $495 lifetime insurance, which I was told that 70% of people opt to get. Only 3% of people need touch-ups, which is included in the initial cost. Their website has a good Q&A section where Dr. Melki has answered lots of questions. They also give you some reading material at your free evaluation. I appreciate that they try to educate their patients. On the day of my procedure, they gave me written instructions for my eye drops (which I couldn't read too well for two days afterward - just a heads-up to plan ahead), some ill-fitting sunglasses, and a Boston Laser t-shirt. During the procedure, I was given a choice of holding an elephant or a sloth stuffed animal (I chose both!). The procedure lasted about 12 minutes. It's not cheap, but paying a lot of money makes me feel like I'm using a quality service?? They're also affiliated with MEEI and have fellows working there, so it's in their interest to provide good service and protect their reputation. I've had a good (albeit short) experience with them so far! Disclosure: I have an extra incentive to leave a review because when you write a review, you get entered into a drawing to win $150 toward a pair of sunglasses (which I don't have because I've always worn eyeglasses, so I didn't really wear sunglasses over them). But that didn't affect the kind of rating/review I gave.
I had a great experience here. Everything was explained very thoroughly and the procedure was a great success. Can't ask for anything more!
I have been living with glasses since i was 7years old, to finally be free of that restriction has been wonderful, it has only been a few weeks but already the best decision i have ever made. The staff was friendly and professional. Highly recommend this business to anyone looking to stop their dependency on glasses and contacts.